Welcome to Nextar.
These Terms of Use govern access to and use of websites, applications, platforms, features, products, and services provided by Nextar Tecnologia de Software LTDA., including Nex desktop, Nex web, Nex mobile, Nextar POS, Online Catalog, tax functionalities, NexPay, and other related solutions, according to the plan contracted and availability in each country.
By creating an account, installing, accessing, contracting, or using Nextar Products, the User declares that they have read and understood these Terms and agree to comply with them. When a personal data processing activity depends on consent, the mere acceptance of these Terms will not replace the specific, free, informed, and unequivocal expression of consent required by the General Data Protection Law - LGPD.
READING TOGETHER
These Terms must be interpreted in conjunction with Nextar's Privacy and Cookies Policy, applicable privacy notices, the description of the contracted plan, and any specific instruments related to product, integration, payment, or data processing.
1.1. Nextar Tecnologia de Software LTDA., a private legal entity, registered with the CNPJ under number 04.580.911/0001-96, with headquarters at Rodovia José Carlos Daux, nº 4.150, Bloco C, Sala 8, Saco Grande, Florianópolis/SC, CEP 88.050-000, is the developer and licensor of the Nextar Products, hereinafter simply referred to as "Nextar".
1.2. These Terms apply to Users of free and paid plans and to individuals who use institutional websites, support channels, app stores, subscription areas, and other environments linked to Nextar Products.
1.3. Certain products, features, countries, integrations, or payment methods may be subject to additional conditions. In case of conflict, the specific instrument will prevail only with respect to the subject matter it regulates, with these Terms remaining applicable in a complementary manner.
1.4. If the User does not agree with these Terms, they must cease accessing or using Nextar Products and, where applicable, cancel the contract through the available channels.
Subscriber: Any individual or legal entity that subscribes to or uses a free or paid plan of Nextar Products.
Account: Individual or business registration used for authentication, contracting, configuration, and access to Nextar Products.
Account Details: Data processed by Nextar to manage registration, subscription, billing, support, security, relationship management, and other related activities.
User Data: Information, records, documents, and personal data entered, imported, generated, or managed by the Subscriber in Nextar Products, including data from their clients, consumers, employees, suppliers, or contacts.
Nextar: Nextar Tecnologia de Software LTDA., developer, licensor and provider of the services regulated by these Terms.
Nextar Products: Sites, systems, applications, functionalities, integrations and services provided by Nextar, including Nex desktop, Nex web, Nex mobile, Nextar POS, Online Catalog, NexPay and related resources.
Third-party services: Infrastructure, app stores, payment methods, advertising platforms, communication tools, integrations, and other services provided by third parties.
User: A natural person who accesses the channels or uses the Nextar Products, either on their own behalf or on behalf of a legal entity.
Controller and Operator: Roles defined by the LGPD (Brazilian General Data Protection Law): The Controller decides on the essential purposes and means of processing; the Processor processes personal data on behalf of the Controller and according to their instructions.
3.1. The User declares that they have the legal capacity to accept these Terms and contract for Nextar Products. The creation and autonomous management of an Account are not intended for children.
3.2. When using Nextar Products on behalf of a legal entity, the User declares that they have the power to bind it to these Terms and to manage the Account, authorized Users, and User Data.
3.3. The User must provide true, complete and up-to-date information and may not impersonate third parties, use documents without authorization or create Accounts for fraudulent, illegal purposes or purposes incompatible with Nextar Products.
3.4. If the User enters personal data of third parties into Nextar Products, they must ensure that they have an adequate legal basis, that they have provided the information required by law, and that they will respect the rights of the data subjects, including when there is data of children, adolescents, or sensitive personal data.
4.1. Nextar Products offer commercial management solutions, which may include inventory control, sales, orders, quotations, point of sale, online catalog, tax issuance, payment features, reports, integrations, and other functionalities described in the official channels.
4.2. Features, limitations, pricing, and requirements vary depending on the plan, platform, region, operating system, app store, technical availability, and third-party services used.
4.3. The User must maintain compatible and up-to-date devices, internet connection, operating systems, browsers, and security tools. Connection costs, equipment, and external services are the User's responsibility.
4.4. The operation of Nextar Products may depend on third-party infrastructure, such as cloud computing services, app stores, payment gateways, and integrations. Nextar will make reasonable efforts to maintain service continuity, without guaranteeing absolute availability or uninterrupted operation in situations beyond its control.
4.5. Nextar may include, modify, replace, or discontinue features for security, technological evolution, compliance, performance, or improvement of the Products. Changes that significantly reduce an essential paid plan feature will be communicated with reasonable advance notice whenever possible.
5.1. To use certain features, the User must create an Account and provide the necessary data for registration, contracting, authentication, and compliance with legal or regulatory obligations.
5.2. Login, password, tokens, and other credentials are personal and non-transferable. The User is responsible for maintaining their confidentiality, adopting strong passwords, limiting access as needed, and immediately reporting any suspicion of misuse, compromise, or unauthorized access.
5.3. The Subscriber is responsible for the actions performed by authorized Users linked to their Account and must revoke access when there is a termination, change of role, or loss of need for use.
5.4. Nextar may request additional verifications, block suspicious attempts, and temporarily suspend access to protect the Account, account holders, the platform, or third parties, and must reinstate access when the risk has ceased and the legitimacy of the access has been confirmed.
5.5. Remote support for the User's device will depend on authorization and must be limited to the time and scope necessary for the service. The User must monitor the session and end access upon completion, unless there is a specific agreement to the contrary.
5.6. The registered email address will be considered the official communication channel regarding the Account. The User must keep it updated and monitor messages, including spam or junk mail folders.
6.1.1. With regard to the personal data that the Subscriber enters, imports, consults, organizes or manages in Nextar Products to conduct their own business, the Subscriber will, as a rule, act as the Controller, being responsible for defining the purposes and the data necessary for processing.
6.1.2. The Subscriber is responsible for:
6.2.1. When processing User Data to make available, maintain, host, transmit, retrieve, protect, or support Nextar Products, Nextar will generally act as a Processor, following the Subscriber's lawful instructions and the limits of the contract.
6.2.2. The Subscriber's instructions include the settings and functionalities used, these Terms, the contracted plan, and documented requests compatible with the service. If an instruction violates the law, Nextar may suspend its execution and request clarifications or adjustments.
6.2.3. As the Operator, Nextar will seek to:
6.3.1. Nextar will not use the personal data entered by the Subscriber on Nex, while acting as an Operator, for its own advertising, audience creation, data sales, or the formation of commercial profiles independent of the Subscriber's instructions.
6.3.2. Nextar may produce aggregated metrics or effectively anonymized data for security, performance, statistics, and product improvement purposes, provided that they do not allow for the reasonable identification of data subjects and are not used for re-identification.
6.3.3. If Nextar receives a request from a data subject related to User Data under the Subscriber's control, it may forward it to the Subscriber or request their guidance, except when the law requires direct action.
7.1. Nextar will act as Controller when processing Account Data and information necessary for its own activities, including registration, subscription, billing, collection, support, security, fraud prevention, business relationship, marketing, supplier management, recruitment and compliance with legal obligations.
7.2. The processing may be based, depending on the context, on contract performance, preliminary procedures, compliance with a legal or regulatory obligation, regular exercise of rights, legitimate interest, credit protection, fraud prevention or consent, when this is the appropriate basis.
7.3. Nextar will not condition the provision of services on obtaining consent for purposes that are not necessary, and acceptance of these Terms will not constitute generic authorization for any processing of personal data.
7.4. Data may be shared with technology, cloud, support, billing, payment processing, communication, security, marketing, consulting, integration partners, and authorities, always in a manner consistent with the purpose and applicable legal basis.
7.5. International transfers may occur due to global suppliers, cloud infrastructure, support, or integrations. Nextar will seek to use mechanisms permitted by the LGPD (Brazilian General Data Protection Law) and ANPD (Brazilian National Data Protection Authority) regulations, such as compliance decisions, standard contractual clauses, specific clauses, global corporate rules, or other applicable legal provisions. The mere acceptance of these Terms will not be used as generic consent for international transfers.
7.6. The data will be kept for the period necessary for the stated purposes, the execution of the contract, security, fraud prevention, compliance with legal obligations, or the regular exercise of rights. Cancellation of the Account does not imply the immediate deletion of all data, and data retention will comply with the provisions of the LGPD (Brazilian General Data Protection Law).
7.7. Data subjects may exercise the rights provided for in the LGPD, including confirmation, access, correction, anonymization, blocking, deletion, portability when regulated and applicable, information about sharing, revocation of consent, objection and review of automated decisions.
7.8. Requests may be sent to the email address dpo@nextar.com.br or via the data subject form, after its implementation. To protect the data subject, Nextar may request additional information to confirm the identity and legitimacy of the request.
7.9. More information regarding data categories, purposes, legal bases, sharing, retention, security, rights, and the Data Protection Officer's contact information can be found in Nextar's Privacy Policy.
8.1.1. Nextar may send communications necessary for the execution of the service, such as authentication, security, billing, support, maintenance, plan changes, document updates, and account notices. These messages are not promotional in nature and may be sent as long as necessary for the contractual relationship or the fulfillment of obligations.
8.1.2. Marketing communications, content, invitations, and offers will be conducted based on appropriate legal grounds and will include an opt-out mechanism where applicable. Opting out of promotional messages will not prevent the sending of essential operational communications.
8.2.1. Nextar may use the email addresses of its subscribers or representatives linked to the contracting Accounts for paid media campaigns on platforms such as Google Ads and Meta Ads, for the following purposes:
8.2.2. Identifiers may be sent via authorized interfaces or APIs and may be subjected to cryptographic hashing. Hashing reduces exposure during matching, but does not necessarily anonymize the identifier, as the platform may compare it to its own database.
8.2.3. This processing will be limited to Account Data collected directly by Nextar in its relationship with subscribers and representatives. Nextar will not use for this purpose the personal data that the Subscriber enters into Nex as a Controller, nor sensitive personal data or data of children and adolescents.
8.2.4. Nextar will adopt an appropriate legal basis and safeguards of transparency, necessity, and security. When consent is required or chosen as the legal basis, it will be requested separately, prominently, and in a revocable manner. When legitimate interest is applicable, Nextar must document the purpose, necessity, reasonable expectations of data subjects, impacts, and safeguards, allowing for objection where applicable.
8.2.5. The data subject may revoke consent or object through the privacy channels. After a valid request, Nextar will take reasonable measures to stop further transmissions of the identifier, include it in an internal suppression list, and request or promote its removal from lists maintained on the platforms, observing the technical update cycles.
8.2.6. Google and Meta may treat identifiers according to their own terms, policies, and roles as data processing agents, including in other countries. Nextar must use only official interfaces, observe the platforms' policies, and maintain controls over access, purpose, updating, and retention of the lists.
9.1. Nextar digital channels and Products may use cookies, pixels, tags, identifiers, SDKs and similar technologies to enable the operation of the environments, enhance security, record preferences, understand the use of services and, with consent, measure campaigns and present advertising related to products and services.
9.2. Strictly necessary cookies may be used regardless of consent when they are essential for navigation, authentication, security, fraud prevention, or the provision of requested functionality. Analytical, advertising, and other non-essential technologies should only be activated after prior, free, informed, and unequivocal consent from the User.
9.3. Nextar must provide a mechanism that allows users to accept all cookies, refuse non-essential cookies, or select specific categories. Continued browsing, silence, or lack of interaction do not constitute consent, and refusing non-essential cookies will not prevent the use of essential functionalities.
9.4. Preferences can be changed or revoked at any time through the "Cookie Settings" option or equivalent mechanism. Browser or device settings are a supplementary resource and do not replace the choice mechanism provided by Nextar.
9.5. Among the technologies and providers that may be used are Google Tag Manager, Google Analytics, Google Ads, RD Station, YouTube, and other services necessary for the functionalities of the channels. These third parties may process data according to their own terms and policies and, when applicable, in other countries, observing the rules for international data transfer.
9.6. Cookies and similar technologies may process technical information such as IP address, browser, operating system, device or session identifiers, pages accessed, origin of access, date and time, interactions, and conversion events. Detailed information about categories, purposes, providers, duration, and exercise of choices can be found in Nextar's Privacy and Cookies Policy.
10.1. The User must use Nextar Products in a lawful, ethical, safe manner and consistent with the contracted purpose.
10.2. It is prohibited:
10.3. The User is responsible for the content they enter, store, or transmit and must maintain copies or exports of information essential to their business whenever the functionality is available.
11.1. When using tax functionalities, the User must correctly inform their tax regime and keep their data updated. Selecting the option "MEI - Individual Microentrepreneur" constitutes a self-declaration of the informed classification.
11.2. Nextar may conduct searches in public and official databases to verify CNPJ (Brazilian taxpayer identification number), registration status, classification, notices of declassification, and records of ineligibility or suspension, including databases of the Brazilian Federal Revenue Service and the Comptroller General of the Union, when relevant.
11.3. If discrepancies are identified, Nextar may request updates or supporting documents. Access may be suspended immediately in cases of fraud, risk, or legal obligation; in other cases, a reasonable opportunity for correction will be granted before any restriction is imposed.
11.4. The tax functionalities assist the User in managing their business, but do not replace accounting, tax, or legal advice. The User remains responsible for the accuracy of the data, issuing documents, paying taxes, and fulfilling the obligations applicable to their business.
12.1. Nextar grants the User, during the term of the contract, a limited, non-exclusive, non-transferable, revocable license, conditional upon compliance with these Terms, to use Nextar Products according to the contracted plan.
12.2. Nextar and its licensors retain ownership of all rights to the software, code, architecture, interfaces, trademarks, content, layouts, structural databases, documentation, methodologies, and other elements of the Nextar Products. No rights are transferred beyond the express license.
12.3. The Subscriber retains all rights they possess over the User Data and grants Nextar only the authorizations necessary to host, process, transmit, protect, and provide the services.
12.4. Suggestions, opinions, and feedback may be used by Nextar to improve its products. The User grants a non-exclusive, royalty-free, and worldwide license to use the feedback content, without transferring rights to the User's pre-existing materials and without authorization to disclose confidential information.
12.5. Intellectual property infringements may result in suspension, termination of the license, and the adoption of appropriate measures, respecting the rights of defense and legal limitations.
13.1. Support will be provided through Nextar's official channels, Monday to Friday, during business hours, excluding holidays and any specific plan conditions. The first response time will be up to 24 hours, except in cases of exceptional unavailability or specific SLA.
13.2. Support may require technical information, error logs, screenshots, or authorized remote access. The User should avoid sharing unnecessary personal data and, whenever possible, conceal information from third parties unrelated to the support request.
13.3. Maintenance, repairs, updates, and adjustments may cause temporary unavailability. Nextar will endeavor to communicate scheduled interventions that may generate a significant impact, without prejudice to emergency actions necessary for safety or stability.
13.4. Nextar does not guarantee that all errors will be corrected immediately, nor that the Products will meet particular needs not foreseen in the plan description. However, it shall act with diligence consistent with the nature of the service and with its legal and contractual obligations.
14.1. Prices, features, and billing frequency will be communicated through official channels or at the time of subscription. Taxes, fees, currency conversion, and payment method conditions may vary depending on the country and provider used.
14.2. Nextar may use payment gateways and institutions such as Stripe, Ebanx, PayPal, Pagar.me, Itaú, and other providers. Card and transaction data may be processed directly by these providers, according to their own terms and policies.
14.3. Subscriptions made through app stores will also be subject to the billing, cancellation, and refund rules of the respective store.
14.4. Nextar may revise prices or plan compositions upon giving at least 30 days' notice. The change will take effect upon the following renewal, unless legally required or specifically agreed otherwise.
14.5. Paid plans may be cancelled through the available channels. Cancellation will take effect at the end of the paid period, except in cases of right of withdrawal, fault attributable to Nextar, legal provision or specific commercial condition that ensures a refund.
14.6. When applicable to a consumer relationship contracted outside the establishment, the User may exercise the right of withdrawal within the legal period of 7 consecutive days, counted from the date of contracting, through the informed channels. The refund period will depend on the payment method and the processing of the institutions involved.
14.7. Delay or lack of payment confirmation may result in a downgrade to the free plan and restriction of features. For bank slips or Pix payments due on weekends or national bank holidays, payment may be made on the next business day. For credit cards, the plan may remain active until the end of the due date, with downgrading occurring the following day if confirmation is not received.
14.8. After the downgrade, the User will be subject to the inactivity and retention rules applicable to the free plan, and must monitor communications and perform necessary exports before deletion.
15.1.1. For capacity management, security, and reduction of unnecessary data, Nextar may delete data from inactive Accounts, after prior notification to the registered email address at least 15 days in advance, observing the following deadlines:
15.1.2. The notification must indicate the risk of deletion and, when available, the procedure for reactivating the Account or exporting the data. After the deadline, the deletion may be irreversible, except for data kept in temporary backups until its regular replacement or retained due to legal obligation.
15.2.1. Nextar may suspend or terminate access in cases of fraud, security risk, default, illegal use, significant violation of these Terms, order from an authority, or threat to third parties. Whenever the situation allows, the User will be notified and given a reasonable period to rectify the situation.
15.2.2. Suspension may be immediate when necessary to contain an incident, prevent harm, preserve evidence, comply with a legal obligation, or protect data subjects and systems.
15.2.3. Termination due to a breach does not authorize the arbitrary deletion of personal data. Nextar must observe the Subscriber's instructions, the stated deadlines, the rights of the data subjects, legal obligations, and applicable technical limitations.
15.3.1. Nextar may terminate a plan or product upon 30 days' prior notice. If a paid plan is terminated before the end of the contracted period through no fault of the User, Nextar must maintain access until the end, offer an equivalent solution, or proportionally refund the unused period, as applicable.
15.3.2. Before termination, the User must export the data using the available functionalities. After termination, Nextar may delete the data in accordance with the Privacy Policy, these Terms, and the data retention obligations.
16.1. NexPay is a payment feature available within Nex for eligible plans, starting with the Pocket plan, subject to availability, registration approval, partner rules, and advertised fees.
16.2. Registration and payment processing are carried out in partnership with Zoop, which may process personal, banking, corporate data and documents necessary for customer identification and knowledge procedures - KYC, fraud prevention, regulatory compliance and transaction execution.
16.3. Nextar may conduct an initial risk analysis before authorizing online payments, considering objective criteria such as the CNPJ's opening date, the period of active use of Nex, registration history, integrity of information, and other factors proportional to the risk. These criteria may be adjusted for security and compliance, without illicit or abusive discriminatory use.
16.4. The anti-fraud service may be operated by Koin. Each online transaction may be automatically evaluated and result in approval, rejection, or further review. The status will be displayed on the dashboard when available; details may be limited to protect security mechanisms, trade secrets, and fraud prevention.
16.5. When a decision made solely on the basis of automated processing affects the interests of a natural person, the data subject may request a review and clear information about the criteria and procedures used, respecting trade and industrial secrets and the limits of the law. The request may be sent to support or the DPO, and may require cooperation from Zoop, Koin or another responsible agent.
16.6. The role of each organization as Controller or Operator will depend on the activity performed. The User should also consult the terms and policies of the payment and anti-fraud partners.
16.7. The anti-fraud system reduces risks, but does not eliminate fraud, chargebacks, or disputes. The User is responsible for the legitimacy of their sales and the commercial risks of the transactions, without prejudice to the responsibility of each supplier for failures, acts, or omissions attributable to them by law or contract.
16.8. The NexPay account may be terminated by the User, without any commitment period, subject to pending transactions, regulatory obligations, and settlement deadlines. The account is linked to the approved CPF (Brazilian individual taxpayer registration number) or CNPJ (Brazilian company taxpayer registration number) and cannot be transferred without a new validation procedure.
17.1. Nextar Products may contain links, integrations, or functionalities provided by third parties, such as app stores, payment platforms, social networks, cloud services, and complementary systems.
17.2. The use of these services may require acceptance of their own terms and policies. Nextar does not fully control the availability, content, or practices of third parties, but shall exercise due diligence consistent with its role in the selection, contracting, and integration of third parties.
17.3. The presence of a link or integration does not represent a guarantee, endorsement, or unrestricted liability on the part of Nextar. The User must evaluate the suitability of the service and may not attribute to Nextar facts exclusively attributable to the third party, without prejudice to Nextar's legal responsibilities.
17.4. Nextar may remove links or suspend integrations when it identifies a security risk, illegality, violation of rights, or non-compliance with its standards.
18.1.1. Nextar shall provide the services with diligence commensurate with the nature of the solution, observe the plan descriptions, protect data under its responsibility, comply with applicable legal obligations, and maintain support and privacy channels.
18.1.2. Nextar does not guarantee specific commercial, fiscal or financial results, compatibility with undisclosed needs, absolute absence of errors or uninterrupted availability, especially in situations of force majeure, internet failures, power outages, third-party infrastructure failures, unavoidable attacks despite reasonable measures or emergency maintenance.
18.2.1. The User is responsible for the use of the Products, the accuracy of the data, the configuration of the Account, the security of their devices and credentials, the legality of the User Data, tax obligations, and for maintaining copies of essential information when export is available.
18.3.1. To the maximum extent permitted by law, neither party shall be liable for lost profits, lost opportunity, or indirect damages that were not reasonably foreseeable at the time of contracting. This limitation does not apply to fraud, gross negligence, breach of confidentiality or data protection, infringement of intellectual property, personal injury, payment obligations, consumer rights, or situations where liability cannot be limited by law.
18.3.2. The party that causes damage due to non-compliance with these Terms or the law shall repair it to the extent of its participation and responsibility. The User may not transfer to Nextar losses arising exclusively from illegal content, data without legal basis, misuse, tax evasion, or violations committed by the User or persons under its management.
19.1. Nextar may use email, system messages, notifications, telephone or WhatsApp for operational and support communications, according to the data provided and the nature of the relationship. Promotional messages will respect the preferences of the data subject and opt-out mechanisms.
19.2. Official communications via email will generally be sent from @nextar.com domains. Nextar will never request your full password via email or message. Users should be wary of links, attachments, or payment requests not confirmed through official channels.
19.3. The User must keep their contact information up to date. Communications sent to the address provided will be considered valid, unless the error is proven to be attributable to Nextar.
20.1. These Terms may be updated to reflect legal, regulatory, technological, commercial, safety, product or supplier changes.
20.2. Material changes will be communicated in advance through appropriate means. When the change requires new consent for data processing, Nextar will request specific information, and continued use will not be treated as presumed consent.
20.3. If the User disagrees with a material change that significantly affects the contracted service, they may cancel the contract before the new version comes into effect, subject to the applicable legal and commercial conditions.
20.4. The current version will be available on Nextar's institutional channels. The invalidity of one provision will not affect the others, which will remain valid to the greatest extent possible.
21.1. The parties will seek to resolve doubts and controversies initially through the support or privacy channels, with cooperation and good faith.
21.2. Mediation or arbitration will only be used by means of a specific and valid agreement between the parties, respecting legal requirements. Arbitration will not be mandatorily imposed on a consumer simply by adhering to these Terms.
21.3. These Terms are governed by the laws of the Federative Republic of Brazil.
21.4. For business relationships that do not qualify as consumer relations, the jurisdiction of the District of Florianópolis/SC is chosen, without prejudice to any legally mandatory jurisdiction. Consumers will be guaranteed the jurisdiction of their domicile and the other rights provided for in consumer protection legislation.
21.5. The User may resort to the bodies of the National Consumer Protection System and, regarding data protection, submit a petition to the ANPD after seeking a solution with the Controller, in accordance with applicable regulations.
Product support and operation: support@nextar.com and help channels are available in Nextar Products.
Privacy and data protection: dpo@nextar.com.br
Data Protection Officer / DPO: GEP Compliance Solutions - external operations in the DPO as a Service model.
Address: José Carlos Daux Highway, No. 4,150, Block C, Room 8, Saco Grande, Florianópolis/SC, Postal Code 88.050-000.
