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General Frequently Asked Questions
Q: If my unit is defective what do I do?
A: Make sure your product is registered then contact Technical Support at 888-849-0846, if the problem cannot be resolved instructions as well as a Return Authorization will be issued for your defective product. No product will be accepted without prior authorization.
Q: What is a UPC code?
A. The Universal Product Code (UPC) is a barcode symbology ( a specific type of barcode), that is widely used in the United States and Canada for tracking trade item in stores. For a nextar product, it always start with a 714129 xxxxxx. Click here to view a sample of product UPC.
Q: What is a Serial number?
A. A Serial number is a unique number assigned to each discrete unit of an item. Click here to view a sample of a product Serial number.
Q. Where do I find the Serial number and UPC code on my product?
A. [1] You will find the product Serial number on the back of the unit itself, or on the product package box. For smaller items where putting serial numbers on the products themselves is not feasible, it will appear on the user manual. [2] You will find the product UPC number on the product package itself.
Q: Why do I need to register my product?
A. This will associate your product serial number to your account so you can get access to the Knowledge Base, Downloads, etc. and also be able to view your Service Requests.
Q: Is the verification code for product registration case sensitive?
A: Yes, the verification code is case sensitive, so please make sure it is entered correctly to complete the registration process.
Q: Do I need to place an underline on the verification code for it to be valid?
A: No the underline is not necessary, use the numbers and letters only for verification.
Q: How can I check my repair/return product status?
A. Log on to the Nextar.com home page and click on the Repair/Return Status, or simply click here.
Q. Where can I find the latest software?
A. Once on the support page, you will find the Download Center on the right hand side. You may go to the support page by simply clicking here.
Q. Does Nextar provide rebate forms for their products?
A. No, the rebate forms are generated and distributed by the store of purchase offering the rebate.
Q. How do I check status on my rebate?
A. Rebate status can be checked at www.nextar.com click on the rebate status tab at the bottom of the home page.
Q. Can I check status of my rebate if I don’t have a computer?
A. Yes, you can contact the rebate company directly at 866-756-5872
Q. Should my rebate information be mailed to nextar?
A. No, please mail all rebate information to the address listed on your rebate form.
Q. How do I view the video support document?
A. Log on to the Nextar.com site. Click on the support page link on the right hand side top navigation bar. Once on the support page, you will find the Download Center on the right hand side. You may go to the support page by simply clicking here.
Q. What is an SD card?
A. An SD card is a type of memory card. The letters SD in here stands for Secure Digital.
Q. What is a ZIP file?
A. A ZIP file is a type of data compression method commonly used on Windows OS computers. It reduces the amount of data needed to represent a file. Zip files have a .zip extension. The files are compressed and need to be uncompressed to read the information in its original format.
Q. Why won't the unit turn on?
A. If the adapter doesn’t connect well, please connect the adapter correctly. If the built-in rechargeable battery is weak, please use the adapter to supply power or change the battery.
However, if you suspect something is wrong with the unit, immediately turn the power off and disconnect the power connector from the unit. Never try to repair the unit yourself because it is dangerous to do so.
Q. Why is there no sound?
A. The volume may be turned down or muted, please turn up the volume or turn on the sound output.
Q. Why doesn’t the remote control work?
A. There maybe some obstructions between the remote control and the player. Move the remote control and the player. The remote control may not be pointed at the player. Point the remote control directly at the player. The batteries of the remote control may not be inserted correctly. Make sure the polarity of each battery is correct.
The batteries of the remote control may be out of power or weak. Replace the batteries.
Q. Is the verification code for product registration case sensitive?
A. Yes, the verification code is case sensitive make sure it is entered correctly to complete the registration process.
Q. How long should your GPS unit be charged?
A. The unit will need to be charged 4-5 hours before using.
Q. What do I need to send in to get my replacement unit once a repair code has been issued?
A. You will need to send in the unit, all accessories and the paperwork that has been emailed to you.
Q. Do I need to place an underline on the verification code for it to be valid?
A. No the underline is not necessary, use the numbers and letters only for verification.
Q: If I sent in my rebate information will my product be registered?
A: No, your product registration is a separate issue, your product registration must be submitted as well as your rebate information. Please keep in mind they are sent to two different locations make sure your product is registered online at www.nextar.com and that your rebate information is sent to the address located on your rebate form.
Q: My map upgrade will not upload onto my gps what should I do?
A: Make sure you followed the instructions carefully off of the map box if you get an error message something is possibly wrong with your unit please make sure your unit is registered and then contact technical support at 888-849-0846 for troubleshooting.
Q: Can my map upgrade be used if I have a second unit to upload the mapping?
A: No, the map upgrade is meant for a 1 time use only once the upgrade has been done on your unit it will not be able to be used again.
Q: I uploaded the map upgrade into my unit and I tried to use my old SD card and it does not work what should I do?
A: Once you have uploaded the new mapping onto your system the old map becomes null and void and it can no longer be used with your unit.
Q: Can a high capacity card be used with my GPS unit?
A: No, a high capacity card is not compatible with your unit.
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